David G. Braun

Eudai Gestalt Integrations LLC · workflowtech.ai · Remote (US Wyoming LLC)

Claude (API · MCP · Claude Code) · Python/FastAPI · TypeScript/Next.js · LiteLLM · OpenRouter · llama.cpp · Stripe · SQLite/PostgreSQL · Docker · Linux · nginx · GitHub Actions · Cloudflare

• Founded EGI. Six domains live - workflowtech.ai, 4vida.club, roflcopter.cloud, benesseremedestetica.com, closer.quest, and iambraun.com - plus the openly published msp-automation-api library. 2,215+ commits and 745+ merged PRs across the portfolio.
• Built the enterprise integration path: generated programs export as SCORM 1.2 packages and emit xAPI 1.0.3 statements for an external LRS, and sign-in runs on Entra ID SSO over OIDC pinned to a single tenant. Built and tested against the specs; no corporate deployment yet.
• Architected GestaltWorkframeEDU, the modular LMS engine behind every EGI program: it researches, generates, publishes, and bills for source-cited curricula. Cut per-program generation cost ~70%, $3.40 to under $1.
• Built the corpus-grounded generation pipeline: BM25 retrieval locked to an operator-approved corpus, zero fabricated citation identifiers observed in production, and a regression suite covering citation honesty and prompt injection through retrieved documents.
• Built and operate the inference layer: capability-based routing over a live 360+ model catalogue with no model names in application code, measured per-turn cost from $0.0009 to $0.374, and a cost-weighted eval that scores the routing decision itself - asymmetric over/under-route pricing, categorical safety floors, drift gated by a scheduled runner.
• Launched 4vida, a paid bilingual fitness product live in beta: pure YAML configuration on the EDU engine with zero product-specific runtime code, the proof the engine is domain-agnostic. Also shipped ROFLcopter, a real-time multiplayer AI game with a judge panel that learns taste from human votes.
• Designed the distribution model that makes the engine shippable: programs pack as versioned .gwmodule bundles with a checksum sidecar, install atomically through a modulectl CLI, and clear a framework-compatibility gate on both pack and install. Air-gap installable.
• Built the delivery discipline the estate ships on: CI gates every pull request, releases prove themselves with a backend readiness probe and a live smoke check before they are accepted, artifacts are verified against the sources they were built from, and standards are vendored across every managed repo behind a CI drift guard.

ZAG Technical Services · San Jose, CA · Remote · MSP · Promoted twice

Rewst · Halo · ConnectWise · ServiceNow · Microsoft Entra/365/Intune · Nexthink DEX · PowerShell · Threatlocker · MSPBots · N-Able · Docker · GitHub

• Promoted from Client Services Engineer to Lead Client Services Engineer inside the first 90 days, then to Quality Operations Engineer at the end of 2024.
• Owned pre-sales engineering deliverables end to end: discovery and scoping with the prospect, then a technical demo built for that engagement, shortening sales cycles.
• Built and maintained live demo environments and scenario packs, so an evaluation ran against a working system, and handled the translation between executive outcomes and engineering constraints in the room.
• Ran proof-of-concept builds through to a working result, and cut POC preparation time by 50%+ by turning each build into reusable scaffolding for the next one.
• Led secure Rewst workflow development integrated with Microsoft Entra and Intune, reducing manual onboarding effort by 80%+ across the client base.
• Primary product lead, service-team side, on a greenfield ServiceNow ITSM deployment for a $7B enterprise: over a year of heavy platform development, trained their certified system administrator, delivered fully operational.
• Managed and mentored a team of up to six engineers, conducting performance reviews and training plans that produced multiple internal promotions.
• Built ZAG Edu and ZAG Forms, internal enablement and intake platforms supporting hundreds of users across onboarding, training tracking, and operations.
• Built ZAG's KPI and dashboarding suite in MSPBots, plus the phone-system dashboard, and as sole SME designed and delivered SLA reporting directly to the executive team.
• Acted as primary escalation point for live-fire incidents, owning containment, root-cause analysis, and the process changes that prevent recurrence.
• Co-wrote the charter that stood up ZAG's Quality Operations department, then ran the function through its first year. Building production code with AI started here.

LightPoint NW · Portland, OR · MSP · 90+ clients, 5,500+ endpoints · Promoted three times

Active Directory · Microsoft 365 · Endpoint security · Patching & backup · Incident response · ConnectWise · Veeam

• Led an 11-person systems operations team through endpoint hardening, patching standardization, backup integrity overhaul, and repeated ransomware recovery - including one onsite where I directed the client's own staff through wiping and rebuilding 90 machines and recovering critical data off workstations.
• Acted as lead escalation engineer for complex cross-tenant issues, with direct stakeholder communication during outages.
• Rebuilt client onboarding and offboarding, cutting handoff errors and average response time.
• Conducted technical interviews, hired, and built structured training that grew junior engineers into senior roles.

Heartland Payment Systems · Portland, OR · plus New West Technologies, Tier Two Consulting, Alternation LLC, and contract work through Robert Half

• Systems engineering, application support, and technical account management across SMB and enterprise, including a customer-success-heavy Technical Account Manager role at Heartland Payment Systems.
• First attempt at founding an MSP (Alternation LLC) produced more useful lessons than revenue and informs every operating decision since.