David G. Braun

Eudai Gestalt Integrations LLC (EGI) · workflowtech.ai · AI and SaaS product studio

• Anthropic Claude Certified Architect (Professional), shipping multi-agent workflows, RAG, and evaluation harnesses in production. (https://workflowtech.ai/press/portfolio.html)
• Work in Claude Code, the Claude CLI and Gemini about eight hours a day, every day.
• Built the studio's own Claude Code skills, hooks and subagents in llm-builder-kit: a reviewer subagent that issues the auto-merge verdict, an orchestrator that splits briefs into bounded tasks, and a hook that blocks inline scripts the shell would corrupt.
• Built a custom YouTube data MCP server (channel search, video lists, transcripts) to pull video transcripts for the Co-DM app; run MCP servers daily in Claude Code, among them a graphify knowledge graph of the GWEDU codebase, Playwright and Apollo.

ZAG Technical Services · San Jose, CA · Remote · MSP · Microsoft Gold Partner · Promoted twice, the first inside 90 days

• Rose from Service Delivery Engineer to Team Lead to MSP Operations/Automation in 3 years.
• Incident Manager: ran incident command on major incidents across all clients, coordinating SOC, NOC, and client teams.
• Led support engineering for ZAG's single largest client, 73% of the business at a ~100-client MSP: a 25,000-employee enterprise with 50,000 endpoints under multi-site support.
• Co-stood up a Quality Operations department side by side with the Director of Operations, from charter to operational in its first year, and stood up its Automation Center of Excellence on Rewst as the primary platform, with MSPBots.
• Endorsed by former Director of Operations (Ananya Ridenour) & Service Delivery Manager (Jeff Gaspard).
• Worked in client Azure environments every day at the MSPs (LightPoint NW, then ZAG): virtual machines, users and Entra ID identities, conditional access and the rest of each client's tenant.

LightPoint NW · Portland, OR · Healthcare MSP · 90+ clients, 5,500+ endpoints · Promoted three times

• Ran full-spectrum MSP delivery at a Microsoft Gold Partner, on-site and remote: high-volume ticket queues, Microsoft 365 and Google Workspace administration, systems engineering, patching and backup standardization, endpoint and network security (EDR/MDR, firewalls, DNS filtering), and repeated ransomware recovery and high-pressure security response.
• Lead escalation engineer for complex cross-tenant issues, with direct stakeholder communication during outages.
• Supported a healthcare client base, mainly physician and dental practices, including their optical imaging systems.
• Endorsed by former CEO (David Boxberger).
• Rose from Systems Support Engineer I to SysOps Team Lead over four years, delivering systems engineering and systems administration alongside the leadership role.

Tier Two Consulting / New West Technologies / Alternation LLC / Robert Half · Portland, OR

• At New West (2016 to 2018): MS Gold Partner, Hybrid MSP Engineering, Solutions Engineering + FinTech Middleware Application Support

Heartland Payment Systems · Remote · Managed Services

• Field support, multi-site support, customer success, and technical account management for a global payment processor.

Ricoh USA / BBL Media · Portland, OR

• Contracts Administration, Ricoh USA (2007 to 2009)