{
 "note": "David Braun's skills knowledge graph as data: the same domains, altitudes, eras and associations the page at /cv/skills-graph.html draws. Altitude is depth of ownership -- D did the work, T taught or led it, S designed or built the system for it.",
 "source": "https://iambraun.com/cv/skills-graph.html",
 "license": "CC BY 4.0 -- corrections welcome",
 "counts": {
  "domains": 25,
  "skills": 743
 },
 "domains": [
  {
   "name": "AI & agentic engineering",
   "skills": 164
  },
  {
   "name": "Automation & scripting",
   "skills": 113
  },
  {
   "name": "Backup, BCDR & recovery",
   "skills": 27
  },
  {
   "name": "Client success & commercial",
   "skills": 47
  },
  {
   "name": "Cloud & infrastructure",
   "skills": 96
  },
  {
   "name": "Compliance & risk",
   "skills": 40
  },
  {
   "name": "Data, APIs & platforms",
   "skills": 117
  },
  {
   "name": "Datacenter & physical infrastructure",
   "skills": 13
  },
  {
   "name": "Documentation & knowledge",
   "skills": 22
  },
  {
   "name": "Endpoint & RMM",
   "skills": 31
  },
  {
   "name": "ITSM & process",
   "skills": 51
  },
  {
   "name": "Identity & access",
   "skills": 51
  },
  {
   "name": "Incident & escalation management",
   "skills": 29
  },
  {
   "name": "Leadership & people",
   "skills": 34
  },
  {
   "name": "Microsoft 365 & collaboration",
   "skills": 9
  },
  {
   "name": "Migrations & projects",
   "skills": 14
  },
  {
   "name": "Monitoring & observability (MSP)",
   "skills": 48
  },
  {
   "name": "Networking",
   "skills": 34
  },
  {
   "name": "Payments & POS",
   "skills": 14
  },
  {
   "name": "Pre-sales & solutions",
   "skills": 28
  },
  {
   "name": "Security",
   "skills": 127
  },
  {
   "name": "Servers & virtualization",
   "skills": 21
  },
  {
   "name": "Service delivery & quality ops",
   "skills": 116
  },
  {
   "name": "Service desk & end-user support",
   "skills": 18
  },
  {
   "name": "Telephony & UC",
   "skills": 4
  }
 ],
 "skills": [
  {
   "name": "A/B measurement",
   "domains": [
    "AI & agentic engineering",
    "Data, APIs & platforms"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 2,
   "roles": [
    "EGI"
   ],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.055,
    "role_core": 0.3,
    "specialist": 0.29,
    "current": 0.88
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "inferred"
   },
   "related": []
  },
  {
   "name": "abuse prevention",
   "domains": [
    "Security"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 1,
   "roles": [
    "EGI"
   ],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.102,
    "role_core": 0.34,
    "specialist": 0.29,
    "current": 0.8
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "inferred"
   },
   "related": []
  },
  {
   "name": "acceptance testing",
   "domains": [
    "Service delivery & quality ops"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 18,
   "roles": [],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.092,
    "role_core": 0.6,
    "specialist": 0.25,
    "current": 0.9
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": [
    "API",
    "LLM-as-a-Judge",
    "LLM-as-a-Judge evaluation pipelines",
    "adversarial and security-focused test design",
    "artifact integrity verification",
    "automated regression suites as a merge gate",
    "automated testing",
    "deterministic tests",
    "deterministic virtual-clock testing",
    "end-to-end API suites",
    "end-to-end testing",
    "end-to-end verification"
   ]
  },
  {
   "name": "access control",
   "domains": [
    "Endpoint & RMM",
    "Identity & access",
    "Security"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "2013 to 2022",
   "how_used": "",
   "connections": 34,
   "roles": [
    "Eudai Gestalt Integrations LLC (EGI)",
    "Heartland Payment Systems",
    "LightPoint NW",
    "Tier Two Consulting",
    "ZAG Technical Services"
   ],
   "confidence": 0.25,
   "confidence_signals": {
    "evidenced": 0.135,
    "role_core": 0.9,
    "specialist": 0.26,
    "current": 0.93
   },
   "validated_by": [
    "era he dated",
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "inferred"
   },
   "related": [
    "Active Directory",
    "Auvik",
    "CompTIA A+",
    "ConnectWise",
    "Halo PSA",
    "ITGlue",
    "Intune",
    "LogMeIn",
    "MFA rollout",
    "Microsoft Entra ID",
    "N-able",
    "NinjaOne"
   ]
  },
  {
   "name": "access control design",
   "domains": [
    "Identity & access",
    "Security"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 25,
   "roles": [],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.052,
    "role_core": 0.73,
    "specialist": 0.35,
    "current": 0.9
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": [
    "Active Directory",
    "Intune",
    "MFA rollout",
    "Microsoft Entra ID",
    "OAuth",
    "OIDC",
    "SAML",
    "SSO",
    "access control",
    "account provisioning",
    "email one-time codes",
    "email verification"
   ]
  },
  {
   "name": "access gating",
   "domains": [
    "Data, APIs & platforms",
    "Identity & access"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 2,
   "roles": [],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.075,
    "role_core": 0.52,
    "specialist": 0.31,
    "current": 0.83
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": []
  },
  {
   "name": "account management",
   "domains": [
    "Client success & commercial"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "Field support, multi-site support, customer success, and technical account management for a global payment processor. (HPS)",
   "connections": 25,
   "roles": [
    "earlier roles"
   ],
   "confidence": 0.55,
   "confidence_signals": {
    "evidenced": 0.492,
    "role_core": 0.95,
    "specialist": 0.31,
    "current": 0.82
   },
   "validated_by": [
    "bullet",
    "domain placement"
   ],
   "qualities": [
    "attention to detail",
    "operational discipline",
    "organization",
    "ownership"
   ],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": [
    "Anthropic",
    "Anthropic partner badge",
    "Ingram Micro",
    "Pax8",
    "customer success",
    "customer success management",
    "demo environments",
    "discovery and scoping",
    "discovery to go-live",
    "executive-to-engineering translation",
    "multi-site support",
    "pre-sales"
   ]
  },
  {
   "name": "account provisioning",
   "domains": [
    "Identity & access"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 24,
   "roles": [],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.087,
    "role_core": 0.79,
    "specialist": 0.22,
    "current": 0.84
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": [
    "Active Directory",
    "Intune",
    "MFA rollout",
    "Microsoft Entra ID",
    "OAuth",
    "OIDC",
    "SAML",
    "SSO",
    "access control",
    "access control design",
    "email one-time codes",
    "email verification"
   ]
  },
  {
   "name": "Active Directory",
   "domains": [
    "Identity & access"
   ],
   "altitude": "DTS",
   "altitude_meaning": "did the work hands-on; taught it or led others; designed or built the system",
   "era": "2014 to present",
   "how_used": "Administered Active Directory, Microsoft 365 and Google Workspace across the client base.  ^tool-owned ^microsoft-365-collaboration ^identity-access ^service-delivery-quality-ops",
   "connections": 29,
   "roles": [
    "LightPoint"
   ],
   "confidence": 1.0,
   "confidence_signals": {
    "evidenced": 0.497,
    "role_core": 0.93,
    "specialist": 0.21,
    "current": 0.9
   },
   "validated_by": [
    "bullet",
    "altitude he marked",
    "era he dated",
    "domain placement"
   ],
   "qualities": [
    "attention to detail",
    "operational discipline",
    "reliability"
   ],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": [
    "Google Workspace",
    "Intune",
    "MFA rollout",
    "Microsoft 365",
    "Microsoft Entra ID",
    "OAuth",
    "OIDC",
    "Power Automate",
    "SAML",
    "SSO",
    "Teams",
    "access control"
   ]
  },
  {
   "name": "adversarial and security-focused test design",
   "domains": [
    "Service delivery & quality ops",
    "Security"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "2025 to present",
   "how_used": "",
   "connections": 19,
   "roles": [
    "EGI"
   ],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.065,
    "role_core": 0.24,
    "specialist": 0.45,
    "current": 0.83
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "inferred",
    "roles": "inferred"
   },
   "related": [
    "API",
    "LLM-as-a-Judge",
    "LLM-as-a-Judge evaluation pipelines",
    "acceptance testing",
    "artifact integrity verification",
    "automated regression suites as a merge gate",
    "automated testing",
    "deterministic tests",
    "deterministic virtual-clock testing",
    "end-to-end API suites",
    "end-to-end testing",
    "end-to-end verification"
   ]
  },
  {
   "name": "agent guardrails",
   "domains": [
    "AI & agentic engineering",
    "Compliance & risk",
    "Security"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 3,
   "roles": [
    "Eudai Gestalt Integrations LLC (EGI)"
   ],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.085,
    "role_core": 0.52,
    "specialist": 0.38,
    "current": 0.82
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "inferred"
   },
   "related": []
  },
  {
   "name": "agent orchestration",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 1,
   "roles": [],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.102,
    "role_core": 0.56,
    "specialist": 0.43,
    "current": 0.82
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": []
  },
  {
   "name": "agent permission model",
   "domains": [
    "AI & agentic engineering",
    "Identity & access",
    "Security"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 3,
   "roles": [],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.065,
    "role_core": 0.28,
    "specialist": 0.39,
    "current": 0.77
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": []
  },
  {
   "name": "Agent SDK",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "DTS",
   "altitude_meaning": "did the work hands-on; taught it or led others; designed or built the system",
   "era": "",
   "how_used": "",
   "connections": 1,
   "roles": [
    "Eudai Gestalt Integrations LLC (EGI)"
   ],
   "confidence": 0.4,
   "confidence_signals": {
    "evidenced": 0.077,
    "role_core": 0.52,
    "specialist": 0.35,
    "current": 0.65
   },
   "validated_by": [
    "altitude he marked",
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "inferred"
   },
   "related": []
  },
  {
   "name": "agent skills",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 1,
   "roles": [],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.095,
    "role_core": 0.6,
    "specialist": 0.32,
    "current": 0.63
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": []
  },
  {
   "name": "agentic coding",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 1,
   "roles": [
    "Eudai Gestalt Integrations LLC (EGI)"
   ],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.102,
    "role_core": 0.6,
    "specialist": 0.42,
    "current": 0.72
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "inferred"
   },
   "related": []
  },
  {
   "name": "agentic coding tools",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "2025 to present",
   "how_used": "",
   "connections": 1,
   "roles": [
    "Eudai Gestalt Integrations LLC (EGI)"
   ],
   "confidence": 0.25,
   "confidence_signals": {
    "evidenced": 0.062,
    "role_core": 0.51,
    "specialist": 0.33,
    "current": 0.7
   },
   "validated_by": [
    "era he dated",
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "inferred"
   },
   "related": []
  },
  {
   "name": "agentic development at scale",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 1,
   "roles": [],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.117,
    "role_core": 0.55,
    "specialist": 0.54,
    "current": 0.7
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": []
  },
  {
   "name": "Agile",
   "domains": [
    "Migrations & projects",
    "Service delivery & quality ops"
   ],
   "altitude": "DT",
   "altitude_meaning": "did the work hands-on; taught it or led others",
   "era": "",
   "how_used": "Spearheaded MSP service delivery in a greenfield ServiceNow ITSM platform for a $7B enterprise (Scrum captain, requirement gathering, Agile DevOps) ^system-built ^process ^itsm-process ^product-delivery ^leadership-people",
   "connections": 15,
   "roles": [
    "ZAG"
   ],
   "confidence": 0.85,
   "confidence_signals": {
    "evidenced": 0.845,
    "role_core": 0.81,
    "specialist": 0.21,
    "current": 0.9
   },
   "validated_by": [
    "bullet",
    "altitude he marked",
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": [
    "DevOps",
    "Exchange migration",
    "ITSM",
    "Scrum",
    "ServiceNow",
    "Special Automation Projects",
    "cutover planning",
    "domain migration",
    "file share migration",
    "greenfield deployment",
    "project management",
    "server migration"
   ]
  },
  {
   "name": "AI automation",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 2,
   "roles": [
    "Eudai Gestalt Integrations LLC (EGI)"
   ],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.147,
    "role_core": 0.7,
    "specialist": 0.31,
    "current": 0.84
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [
    "initiative",
    "ownership",
    "problem solving",
    "security mindset"
   ],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "inferred"
   },
   "related": [
    "data redaction"
   ]
  },
  {
   "name": "AI content generation",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 1,
   "roles": [],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.098,
    "role_core": 0.34,
    "specialist": 0.26,
    "current": 0.81
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": []
  },
  {
   "name": "AI enablement",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "DS",
   "altitude_meaning": "did the work hands-on; designed or built the system",
   "era": "",
   "how_used": "",
   "connections": 1,
   "roles": [],
   "confidence": 0.4,
   "confidence_signals": {
    "evidenced": 0.115,
    "role_core": 0.83,
    "specialist": 0.29,
    "current": 0.75
   },
   "validated_by": [
    "altitude he marked",
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "master"
   },
   "related": []
  },
  {
   "name": "AI FinOps & token economics",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "2025 to present",
   "how_used": "",
   "connections": 1,
   "roles": [
    "EGI"
   ],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.125,
    "role_core": 0.36,
    "specialist": 0.37,
    "current": 0.67
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "inferred",
    "roles": "inferred"
   },
   "related": []
  },
  {
   "name": "AI governance",
   "domains": [
    "AI & agentic engineering",
    "Leadership & people",
    "Compliance & risk"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
   "connections": 3,
   "roles": [
    "Eudai Gestalt Integrations LLC (EGI)"
   ],
   "confidence": 0.1,
   "confidence_signals": {
    "evidenced": 0.133,
    "role_core": 0.47,
    "specialist": 0.39,
    "current": 0.86
   },
   "validated_by": [
    "domain placement"
   ],
   "qualities": [],
   "sources": {
    "altitude": "master",
    "era": "master",
    "roles": "inferred"
   },
   "related": []
  },
  {
   "name": "AI orchestration",
   "domains": [
    "AI & agentic engineering"
   ],
   "altitude": "",
   "altitude_meaning": "",
   "era": "",
   "how_used": "",
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   "name": "GitOps workflows & CI drift guards",
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   "name": "headless test harness",
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   "name": "state store",
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   "name": "structured cabling",
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}
