Jev in production › Message and ticket triage

jev-call-router

TypeScript service uses Jev to classify caller intent from speech and route PBX calls to predefined destinations, with low-confidence calls falling back.

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The source publishes no measured number.
Use
Message and ticket triage
Industry
Customer support
Form
Open-source tool
Stage
Announced
Plugs into
PBX
Listed
2026-09-25
Found via
github
Repository
rayanweragala/jev-call-router
Stars
18
Forks
4
Last push
2026-09-25
Language
HTML
License
MIT

The README opens with

A small TypeScript service and library that uses Jev by TypeSafe AI as the decision layer for phone calls. It sits between a PBX (such as Asterisk or FreePBX) and your call destinations, classifying caller intent to decide PBX actions.

Jev never controls the PBX directly. You define the allowed outcomes, this project maps each outcome to an explicit call action, and the PBX executes it.

Traditional IVRs require callers to navigate numeric keypads, while letting an LLM control PBX actions directly risks arbitrary commands. This project uses Jev to classify caller intent into predefined routes:

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For the project's own README, linking back here:

Listed in Jev in production

Also used for message and ticket triage