Forward Deployed Engineer · Anthropic Claude Certified Architect: Professional · 17+ years across MSP, infrastructure, and pre-sales.
Remote (US Wyoming LLC) · Bilingual EN/ES · Available for full-time or contract engagements. Works US Pacific through Eastern hours.
Also holds Anthropic Academy Completion, Rewst Foundations, Rewst Clean Automation, and CompTIA A+ / Network+.
Forward Deployed Engineer. 17+ years across MSP, infrastructure, and pre-sales, most of it inside MSPs running thousands of endpoints.
The work I do now is the work I was doing at the help desk in 2009, just at different layers: find the real problem, build the thing that fixes it, and make sure it keeps working after I'm not the one running it. Most automation requests are symptoms. The real problem usually lives a layer or two down, in a process nobody documented or a handoff nobody owns. So I diagnose before I build. The layer has changed, from tickets then to production agent systems now, but the discipline has not. I work embedded: inside your environment, hands-on through go-live, building so your team runs it without me.
Every build doubles as teaching. The system has to still work in eighteen months, and someone has to be able to read it after I (and the LLM, let's be honest) are done building. I've made that handoff for real many times as technical consult on dozens of projects over the years. From training your ServiceNow administrator to providing the leadership, guidance, and AI tooling your junior engineers will build on for years.
Since December 2025 that loop has run solo at Eudai Gestalt Integrations: a live estate across six domains: workflowtech.ai (the EGI platform, its assistant, and the automation CODEX), 4vida.club, roflcopter.cloud, benesseremedestetica.com, closer.quest, and iambraun.com with its subdomains, from a Foundry VTT server to self-hosted D&D tools. Underneath: GestaltWorkframeEDU powering 4vida, llm-builder-kit running delivery as a live agent factory, and the public msp-automation-api endpoint, plus the money layer, the infrastructure, and the operations.
Self-hosted modular LMS that generates source-cited curricula end to end: intake, research corpus, generation, model-grading, preview, publish, billing. Corpus-locked BM25 retrieval with zero fabricated citation identifiers proven on a 28MB, 80-source corpus. Shipped SCORM 1.2 export, xAPI 1.0.3 statements, and Entra ID SSO integration.
Paid bilingual (EN/ES) fitness and lifestyle product at 4vida.club, built as pure YAML configuration on the EDU engine: zero product-specific runtime code. Stripe checkout, freemium entitlement gating. The proof the engine is domain-agnostic.
Bilingual real-time multiplayer AI party game at roflcopter.cloud: LLM comedy bots with distinct voices and an AI judge panel that learns taste from real human votes. Deterministic engine with over 200 virtual-clock tests; degrades gracefully with no LLM key and no database; a load harness against the live server measures the real capacity ceiling.
Multi-mode chatbot embedded in workflowtech.ai: capability-based model routing across a live OpenRouter catalogue, MCP servers, and a cited automation CODEX. A per-PR Claude code-review Action reports model, token usage, and estimated cost on every pull request.
The agent factory the rest is built with: a dispatcher handing bounded tasks to coding agents, a reviewer chain gating merges, a token-gated control-plane panel with a background worker fleet, an Avalonia desktop cockpit, and a self-hosted LiteLLM key broker every model call routes through. Engineering standards vendored across every managed repo with a CI drift guard.
The public upstream at GestaltWorks/GestaltWorkframe: a brandable multi-mode chatbot framework with persona routing, retrieval-grounded answers, operator-controlled cloud spillover budgets, and route-aware tool loops that quarantine retrieved context when no reliable tool-calling route exists.
Also built: Cerca, a relationship app built on the 36-Questions research (repo: closer); Capaz, a worker-capability tool that feeds the platform; and msp-automation-api, an open PowerShell library of MSP automations with observability and tests.
The first app in my account was a mood tracker I labeled, literally, "my first app." Now I operate a self-generating education platform, a paid product built on it, a live multiplayer game, and the infrastructure under all of them. This is the record of the craft and the judgment behind it, with the portfolio figures pulled live from the GitHub API.
A live estate built and operated solo: workflowtech.ai, 4vida.club, roflcopter.cloud, benesseremedestetica.com, closer.quest, and iambraun.com with its subdomains; GestaltWorkframeEDU and llm-builder-kit run underneath; msp-automation-api and the CODEX serve publicly. 749+ merged pull requests through a self-imposed gate of branch, PR, CI green, and review. Holds the Claude Partner Badge: Claude Code.
Promoted twice. Cut client onboarding effort 80%+ with secure Rewst automation, cut proof-of-concept prep time 50%+ and owned the pre-sales builds, and mentored engineers into their own promotions.
Led an 11-person systems operations team across 90+ clients and 5,500+ endpoints: endpoint hardening, patching standardization, a backup overhaul, and recovery from a live ransomware event.
Systems engineering, application support, and technical account management across SMB and enterprise, including a first run at founding an MSP (Alternation LLC).
I sit with a customer, turn an ambiguous problem into a system that runs in production, and stay through go-live instead of handing off a demo. The loop runs end to end: diagnose a layer down, build, deploy, verify on the live system, then hand the keys over. At ZAG, reusable scaffolding cut proof-of-concept prep time 50%+.
Claude Certified Architect: Professional. Ships production agents, skills, MCP servers, and evaluation harnesses. Routing runs in two layers: a written policy governs when to spend, and capability-based selection with benchmark floors governs what runs. Tokens are treated as a unit of economics: program generation cost cut ~70% ($3.40 to under $1) on the EDU platform.
FDE work is deployment into messy customer environments; MSP work is nothing but customer environments. 90+ clients and 5,500+ endpoints at LightPoint, ransomware recovery included. ConnectWise, Halo, ServiceNow, N-Able, Auvik, Threatlocker, NexThink DEX; Entra ID, Intune, Microsoft 365, Power Platform; Rewst (certified) and n8n.
The flagship product is a pedagogy engine, and the proudest outcome of 17 years is mentoring engineers into senior roles. Everything I hand off is built to be read, run, and extended by the team that inherits it.
The commercial layer behind 4vida: Stripe checkout with webhook signature verification, freemium entitlement gating, and reuse-first generation economics.
A private WireGuard mesh across a workstation, two VPS hosts, and a NAS; self-hosted CI runners, nginx, systemd, Docker, Cloudflare, and gated manual production deploys.
Correctness comes from walking finished work through real endpoints, not a coverage number; the habit catches the crashes a passing suite hides.
A domain-agnostic engine with content modules that carry all domain config and no engine code: .gwmodule bundles, a modulectl CLI, and a framework compatibility gate.
Complete resume: AI and automation engineering, MSP operations, pre-sales, and team leadership.
Versión completa en español. Automatización, MSP, preventa e ingeniería de soluciones.
Available now for remote full-time or contract engagements. Contracts run through a US Wyoming LLC; hours run US Pacific through Eastern; engagements run in English or Spanish.
If you are hiring for a forward deployed or solutions engineering role, I would like to hear about the problem you need solved.
Email [email protected]